Norstar Key System Phones

Norstar Key System - Phone Feature Instructions

If you have a Norstar feature and do not understand its operation, you can click on the following feature listed below and you will be linked to an explanation and instructions.  If after reading the instructions further assistance is needed, call CNS Telecommunications at 273-1234.

Using Norstar features

  1. Press <Feature> and enter the desired feature code on the dial pad or press a programmed memory button.
  2. Follow the display messages.  On a two-line display phone, some features are also available on display buttons.

Programming Memory buttons for one-touch access to frequently used features.

  1. Press <Feature>  *  3.
  2. Press the memory button that you want to program.  (This step is not necessary on the M7100 phone.)
  3. Press <Feature> and enter the feature code on the dial pad.

Programming for one-touch access to frequently dialed numbers.

<Feature>  *  1  External autodial for numbers outside your system.

<Feature>  *  2  Internal autodial for numbers within your system.

Norstar Features:

Button inquiry 

Call Duration Timer

Call forward

Call pickup Group


Class of Service Password


Contrast Adjustment 

Do not Disturb

Group Listening

Exclusive Hold

Last number Redial


Long Tones


Moving line Buttons


Priority Call


Ring Type

Ring Volume

Saved Number Redial



Voice Call

(Some restrictions or incompatibilities may apply.)

Button inquiry: Feature  *  0

Checks what is programmed on any button. Used when labeling buttons or to verify programming on a key.

Call Duration TimerFeature  77

Briefly displays the length of time of your current or most recent call.

Call forwardFeature  4          Cancel:  Feature  #  4

Sends your calls to another phone in your Norstar system or to your voicemail.

Call pickup Group:  Feature  75

Answers a call that is ringing in your pickup group. The external call that has been ringing the longest is answered first.

Camp-onFeature  82

Re-routes a call to another phone even if all lines are busy.

Press <Feature>  82,  then dial the extension number of the receiving phone.

Class of Service PasswordFeature  68

Changes the dialing filters on a line or phone, or gains external access to your system. Dialing filters determine which numbers you can dial.

Access a line, press <Feature>  68, and enter a password provided by your system coordinator to change your class of service.

ConferenceFeature 3

Establishes a conference call between yourself and two other parties.

    1. Make or answer the first call.
    2. Put the first call on hold.
    3. Make or answer the second call.
    4. After the second call is connected, press <Feature>  3.
    5. Press the line or intercom button of the first held call.
    6. Press release to end the conference call.

To remove yourself from a conference permanently:

Press <Feature>  70. The other two callers remain connected.

To put a conference on hold:

Press <Hold>. The other two callers can still talk to each other.

To split a conference:

Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference press <Feature>  3.

To disconnect one party:

Press the line or intercom button of the caller you want to disconnect then press <Rls>.

Press the line or intercom button of the remaining caller to resume your conversation.

To independently hold two calls:

Press the line or intercom button of the first caller, then press <Hold>. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press <Feature>  3, then retrieve the second call from hold.

Contrast Adjustment:  <Feature>  *  7

Adjusts the contrast of your display.

Press <Feature>  *  7 then press a number from  1  to  9, then press <Hold> to set your choice.

Do not Disturb<Feature>  85             Cancel:  <Feature>  #  85

When you are not on a call this feature prevents all incoming calls, except priority calls, from ringing at your phone. When you are on a call, this feature blocks an incoming priority call.

Group Listening<Feature>  802         Cancel:  <Feature>  #  802

Uses both the receiver and speaker while you are on a call. To avoid electronic feed back, keep the receiver away from the speaker during the call, and press <RLS> to hang up.

Exclusive Hold <Feature>  79  or <Feature> <Hold>

 Temporarily suspends a call and prevents other telephones from picking it up.

Last number Redial <Feature>  5

 Automatically redials the last external number that you dialed.

Link<Feature>  71

Generates a link (hook flash) signal to transfer to an external phone number.

Long Tones<Feature>  808

Generates a tone for as long as you hold down a button. This is used to communicate with devices like a fax or answering machine. Long tones are in effect only for your current call.

Messages<Feature>  1         Cancel:  <Feature>  #  1

Sends a message to a Norstar phone’s display to have someone call you back. NOT Voice Mail

To view and reply to your messages:

    1. Press <Feature>  65
    2. Press  *  and  #  to view your message list.
    3. Press  0  to call the person who left you the message.

To erase a message:

Press <hold>.

Moving line Buttons:   <Feature>  *  81

Changes the position of your incoming line buttons.

    1. Press <Feature>  *  81.
    2. Press the line button that you want to move.
    3. Press the button that you want to move to.
    4. Press <Rls>. The two buttons are exchanged.
    5. Switch the button covers.

Line buttons cannot be exchanged with intercom, answer or Handsfree/Mute buttons.

Pause<Feature>  78

When programmed in an external autodial sequence this feature insert a 1.5 second delay.

Priority Call<Feature>  69

Interrupts a person who is on a call or using Do Not Disturb.

A person on another call can press <Feature>  85  to block your priority call..

Privacy<Feature>  83

Changes the privacy setting for an external line. This permits another phone that shares the line to join your call by selecting the line while you are using it. The privacy setting is re-established once you end your call of when you enter the privacy feature code again.

Ring Type<Feature>  *  6

Selects a distinctive ring to help differentiate between your phone and others nearby.

    1. Press <Feature>  *  6
    2. Enter the ring type number (1 to 4).
    3. Press <Hold>

Ring Volume:  <Feature>  *  80

Makes your phone ring so that you can adjust the volume. You can also adjust the volume any time your phone rings.

Saved Number Redial:  <Feature>  67

Saves a number to redial later. Enter the code while you are on a call that you have dialed to save the number. Enter the code when you are not on a call to redial the saved number.

Time<Feature>  803

Briefly displays the time and date while you are on a call.

Transfer<Feature>  70

Sends a call to another phone within your Norstar system.

    1. Make or answer a call.
    2. Press <Feature>  70.
    3. Call the person you want to transfer the call to.
    4. Stay on the line if you want to the person first.
    5. Press <Rls> to complete the transfer.

Voice Call<Feature>  66

Makes a voice announcement or begins a conversation through the speaker of another Norstar phone without first making the other phone ring.

Voice Call Deny:  <Feature>  88     Cancel:  <Feature>  #  88

Prevents your phone from receiving voice calls.

Do Not Disturb (Feature 85) also prevents your phone from receiving voice calls.