AT&T "Policy on Third Number Billing Calls"

AT&T "Policy on Third Number Billing Calls."

AT&T has a policy in place instructing operators to obtain verbal third number acceptance of the charge by the third number if the call is coming from locations with high third number uncollectible calls. The University falls into this category.

The operator will automatically know if the call requires acceptance of the charge by the third number.

If the operator is unable to secure acceptance for your call, you should consider alternate billing such as: collect, personal calling card or personal credit card.

The operator does have some flexibility in assisting customers when verbal acceptance cannot be secured at the third number and the call is an EMERGENCY. The following is the practice AT&T uses to handle emergency calls when verbal acceptance cannot be secured at the third number and the call is an emergency:

  • If alternate billing is NOT possible the operator may offer to connect you to the appropriate local emergency agency for assistance.
  • If a local emergency agency is not appropriate and the situation is an EMERGENCY the operator MAY make an EXCEPTION and complete the call without verbal acceptance from the third party.

If you have to place an occasional personal long distance call from your office phone, we encourage you to get a personal calling card. This will ensure that your call will go through without any problems. Personal calling cards should also be used for personal calls to ATT's extended calling service area which includes Cedar Key, Chiefland, Cross City, Ft White, Keystone Heights, McIntosh and Old Town because these calls are billed by ATT.