Telecommunications

Welcome

Telecommunications is a division of UFIT at the University of Florida. Our primary function is to provide communications services to the UF community. These services include line services, toll services and installation/repair services. Information about these services can be found in the services area of this website.

Announcements

02-11-15  - Voicemail Upgrade: The last stage of the campus voicemail migration to Cisco Unity Version 10.0 will begin this evening, Weds 11 Feb at 7:00 PM. During this final phase, saved voicemail messages will be merged with the new platform. Users will not have access to older, saved messages until approximately 6:00 AM Thursday 12 Feb. However, any new messages will be readily accessible. Any messages older than 30 days should be saved and moved as they do not transfer.  Please contact UFIT Telecommunications at 352.273.1234 if any questions. 

12-12-14 - New Ticketing System: Please be aware that on Monday January 5th, 2015 UFIT Telecommunications will stop using the Service Request Form (telecom.cns.ufl.edu/ServiceRequest) and will begin using the new UFIT wide ticketing system at http://my.it.ufl.edu

      New Ticketing System Announcement

      How to Submit a Request

05-14-14 - New Fiscal year notice: If Telecommunications is currently billing to a valid ChartField string and there are no changes to your ChartField string for the NEW fiscal year 2014 - 2015, then no action is required by your department for invoices to process in PeopleSoft. The last invoice of fy 13/14 will be posted around mid-June 2014.

 

Important Links

Report A Problem For Service or Repair Request, please submit a Service Order using this link
(or for Emergency Repair Service, call 273-1234):
Report a Problem or Request Service
Invoices For CNS Telecom invoice information and history, use this link (you must be assigned as a departmental fiscal contact):
Telecom Invoices
CiscoCall To remotely configure your VoIP phone via a web page, log in with your Gatorlink username and your VoIP password:
Cisco CallManager User Options Log On
CiscoUnity To remotely configure your VoIP voicemail via a web page, log in with your Gatorlink username and password:
Cisco Unity - Voice Mail Assistant