Telecommunications

Welcome

Telecommunications is a division of UFIT at the University of Florida. Our primary function is to provide communications services to the UF community. These services include line services, toll services and installation/repair services. Information about these services can be found in the services area of this website.

Announcements

04-01-15- Campus VoIP Upgrade and Service Release Patch:  The UF Campus VoIP servers will have a patch applied on Saturday, April 4 starting at 6:00 PM.  This will require a  reload of the CallManager cluster. Phones may experience 3 to 5 minutes of downtime while they receive a phone load update.  Help Desk and Call Center Agents will have to login again to receive calls.  In addition to the CallManger changes, the 911 Emergency Responder servers will be upgraded from version 9.1 to 10.5 during this window.  This change is expected to be non-service affecting.  If any questions or for additional information, please contact UFIT Telecom at 352.273.1234.

02-11-15  - Voicemail Upgrade: The last stage of the campus voicemail migration to Cisco Unity Version 10.0 will begin this evening, Weds 11 Feb at 7:00 PM. During this final phase, saved voicemail messages will be merged with the new platform. Users will not have access to older, saved messages until approximately 6:00 AM Thursday 12 Feb. However, any new messages will be readily accessible. Any messages older than 30 days should be saved and moved as they do not transfer.  Please contact UFIT Telecommunications at 352.273.1234 if any questions. 

12-12-14 - New Ticketing System: Please be aware that on Monday January 5th, 2015 UFIT Telecommunications will stop using the Service Request Form (telecom.cns.ufl.edu/ServiceRequest) and will begin using the new UFIT wide ticketing system at http://my.it.ufl.edu

      New Ticketing System Announcement

      How to Submit a Request

 

Important Links

Report A Problem

For Service or Repair Request, please submit a Service Order using this link
(or for Emergency Repair Service, call 273-1234):

Report a Problem or Request Service

Invoices For CNS Telecom invoice information and history, use this link (you must be assigned as a departmental fiscal contact):
Telecom Invoices
CiscoCall To remotely configure your VoIP phone via a web page, log in with your Gatorlink username and your VoIP password:
Cisco CallManager User Options Log On
CiscoUnity To remotely configure your VoIP voicemail via a web page, log in with your Gatorlink username and password:
Cisco Unity - Voice Mail Assistant