Telecommunications is a division of UFIT at the University of Florida. Our primary function is to provide communications services to the UF community. These services include line services, toll services and installation/repair services. Information about these services can be found in the services area of this website.


12-12-14 - New Ticketing System: Please be aware that on Monday January 5th, 2015 UFIT Telecommunications will stop using the Service Request Form ( and will begin using the new UFIT wide ticketing system at

      New Ticketing System Announcement

      How to Submit a Request

05-14-14 - New Fiscal year notice: If Telecommunications is currently billing to a valid ChartField string and there are no changes to your ChartField string for the NEW fiscal year 2014 - 2015, then no action is required by your department for invoices to process in PeopleSoft. The last invoice of fy 13/14 will be posted around mid-June 2014.

01-30-14 - Web-access to manage Cisco phones will require Gatorlink authentication beginning Sunday, February 2, 2014 for UFIT (non-AHC) managed phones.   More information regarding this website can be found in the following guide:

      UF Cisco Phone Management via a Web Page


Important Links

Report A Problem For Service or Repair Request, please submit a Service Order using this link
(or for Emergency Repair Service, call 273-1234):
Report a Problem or Request Service
Invoices For CNS Telecom invoice information and history, use this link (you must be assigned as a departmental fiscal contact):
Telecom Invoices
CiscoCall To remotely configure your VoIP phone via a web page, log in with your Gatorlink username and your VoIP password:
Cisco CallManager User Options Log On
CiscoUnity To remotely configure your VoIP voicemail via a web page, log in with your Gatorlink username and password:
Cisco Unity - Voice Mail Assistant